FAQ

  1. What types of fitness accessories do you offer? We offer a range of high-quality fitness accessories such as cable cuffs, gym gloves, and barbell pads. Our products are designed to enhance your workout experience and help you achieve your fitness goals with ease.

  2. What makes your fitness accessories different from others? Our fitness accessories are known for their exceptional comfort, durability, and versatility. We prioritize quality and ensure that our products are made to last. With our accessories, you can exercise with confidence and focus on reaching your full potential.

  3. What is your return policy? We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please make sure the item is in its original condition, unused, and with all tags and packaging intact. To initiate a return, please contact us at info@storetwh.com.

  4. What should I do if I receive a defective or damaged item? If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right. It's important to inspect your order upon delivery and notify us as soon as possible.

  5. Are there any items that cannot be returned? Yes, there are certain items that cannot be returned. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions about a specific item, please reach out to us for clarification.

  6. How long does it take to receive a refund? Once we receive and inspect your return, we will notify you about the status of your refund. If approved, the refund will be processed to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

  7. What are your shipping options? We offer shipping options to various locations. In Ireland and Northern Ireland, all orders will be shipped with An Post and delivered within 1-2 days after fulfillment. Free delivery is available for orders over €70 in Ireland and Northern Ireland. For customers in the UK, Europe, USA, Canada, and Australia, we have specific shipping partners and estimated delivery times. Please refer to our Shipping Policy for more details.

  8. Do you ship internationally? Currently, we ship to Ireland, Northern Ireland, the UK, Europe, the USA, Canada, and Australia. We are working on expanding our shipping capabilities to other countries in the future.

  9. How can I contact you for further assistance? If you have any other questions or need further assistance, please feel free to contact us at info@storetwh.com. We are here to help and will respond to your inquiries as soon as possible.

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